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+39 0471 183 2122

Payment

Preauthorization

Each reservation requires a credit card number to guarantee. To confirm the booking, sometime the Hotel runs the credit card provided by the customer pre-authorized. The pre-authorization is not a purchase. It consists in checking the validity of the card and the resulting temporary block of the first night to guarantee the booking. If that pre-authorization had not successful, we will be forced against our will to consider the booking invalid. In case of cancellation outside the time limit, the facility is authorized to proceed with the collection; if there is no criminal structure shall issue the pre-authorized amount.

Invoices

Guests who wish to receive an invoice for the stay are requested to communicate the will being confirmation over which promptly ends of the same, otherwise the Hotel will produce received Tax registered.

Are there any extra fees that I will have to pay on top of the listed price?

A city tax of € 1.20 is payable for each guest and for each overnight stay.

Should I print a receipt to show the hotel reception?

It is necessary to show the booking confirmation email via smartphone or tablet. Be smart, think green!

How much does it cost to do a private company group?

They will be evaluated each time. Don’t hesitate to contact us!

Reservation

What is your refund policy?

Free cancellation up to 7 days before arrival. From the fourth day Charge first night’s stay. From the third day, late cancellation or no show, penalty of 100% of the total stay.

Do you offer 30 days money back guarantee?

We guarantee that the refund will be made within 30 days of cancellation.

Which currency do you accept?

We accept only euro

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    • Our address

      Zum Hirschen Margreid
      Piazza Santa Geltrude 5
      39040 Magrè sulla Strada del Vino, Bolzano

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      Tel.: +39 0471 183 2122
      zumhirschen.magre@gmail.com

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